The Basic Principles Of Elasticsearch support
The Basic Principles Of Elasticsearch support
Blog Article
Elasticsearch, Logstash, and Kibana appreciate the good thing about obtaining lively and practical communities. You've our assurance of high-top quality support and one supply of reality as an Elasticsearch Provider shopper, although the Elastic Group may also be a handy resource for yourself when you will need it.
If you are in free demo, you can also be eligible to get the Elasticsearch Services Normal stage support for as long as the trial is Energetic.
The key concentration of support is to be sure your deployment shows a eco-friendly position and is obtainable. There isn't any confirmed First or ongoing response time, but we do strive to have interaction on each situation inside of three business enterprise times.
In the Elasticsearch Assistance Console: Go to the Support site or pick the support icon, that appears similar to a lifestyle preserver, on any website page in the console. Get hold of us by e-mail: [email protected]
Contain the deployment ID that you would like assist with, particularly if you might have a number of deployments. You will discover the deployment ID over the overview webpage for the cluster inside the Elastic Cloud Console.
If you're on an Elasticsearch Service Standard membership therefore you have an interest in transferring to Gold or Platinum support, please Get in touch with us. We also advocate that you choose to read our best techniques guideline for getting the most out of your respective support practical experience:
We can provide support whether or not your natural environment is on-prem or within the cloud. Call our staff to debate your distinct infrastructure and prerequisites, together with SLAs and stability needs.
When you've got any specialized thoughts that are not for our Support workforce, hop on our Elastic Neighborhood community forums and get solutions from your professionals in the Local community, including men and women from Elastic.
For buyers without having an Lively subscription, pay a visit to the Elastic Group forums and have answers from your gurus within the Neighborhood, which include people from Elastic.
Describe the issue. Incorporate any relevant particulars, which includes error messages you encountered, dates and times when the issue occurred, or anything you think that could be practical.
At that point, Microsoft Promoting will use your comprehensive IP handle and person-agent string so that it could correctly procedure the advertisement click on and cost the advertiser.
Seeking crisis Elasticsearch support? Are you having operational issues together with your self-managed Elasticsearch cluster in production natural environment?
When you are a different purchaser who just signed up for Elasticsearch Provider, it will take a few several hours for your personal Support Portal use of be put in place. For those who have concerns, reach out to us at [email protected].
Describe the issue. Involve any suitable specifics, such as mistake messages you encountered, dates and periods when the trouble happened, or Elasticsearch support the rest you think that may be useful.
Our support web pages happen to be furnished in English, to translate to your desired language You may use the developed-in translate function in Chrome or Firefox.
With the discharge of The brand new Support Portal, even For those who have an present account, you may be prompted to update your password.
Contain the deployment ID you want assist with, especially if you've got many deployments. The deployment ID are available over the overview page for your cluster from the Elasticsearch Service Console.
We use cookies to try and provide you with a greater practical experience in Freshdesk. You can learn more about which kind of cookies we use, why, And the way from our Privacy Coverage.
Being an Elasticsearch Provider buyer, you may obtain an e-mail with instructions how to log in for the Support Portal, in which you can observe both equally latest and archived situations.
Just open a situation to let us know the name and electronic mail handle you would like to generally be included. When opening a scenario, There are many stuff you can perform for getting help speedier: