5 Simple Techniques For Elasticsearch support
5 Simple Techniques For Elasticsearch support
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Elasticsearch, Logstash, and Kibana enjoy the benefit of possessing vibrant and practical communities. You have got our assurance of higher-excellent support and solitary source of truth of the matter being an Elasticsearch Support purchaser, but the Elastic Group can be a practical useful resource to suit your needs when you require it.
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If you're employing a distribution list as your registered e mail, It's also possible to sign up a 2nd electronic mail tackle with us. Just open up a circumstance to let's know the title and e mail handle you desire to to generally be added.
Focused Elasticsearch skilled support Elasticsearch support when and in which you require it As with our other offerings, if you should handle your Elasticsearch cluster you, we can easily nevertheless provide the 24x7x365 expert support readily available within our managed offering.
Contain the deployment ID that you would like assist with, particularly if you have a number of deployments. You can find the deployment ID within the overview web page on your cluster within the Elastic Cloud Console.
When you are on an Elasticsearch Service Normal subscription so you are interested in relocating to Gold or Platinum support, you should Speak to us. We also propose you browse our greatest procedures guidebook for getting the most out of the support knowledge:
We can provide support irrespective of whether your surroundings is on-prem or inside the cloud. Make contact with our team to debate your distinct infrastructure and prerequisites, such as SLAs and protection demands.
In case you have any technological questions that are not for our Support team, hop on our Elastic Local community message boards and acquire answers with the specialists inside the Group, like people from Elastic.
For end users without an active membership, stop by the Elastic Neighborhood message boards and get solutions within the industry experts within the Local community, together with individuals from Elastic.
If you merely signed up for any trial, you do not get usage of the Support Portal until eventually you subscribe. Instead, you'll be able to request support utilizing the other solutions thorough During this document.
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By electronic mail: [email protected]. In the event you Speak to us by electronic mail, remember to use the email tackle which you registered with, so that we may help you much more swiftly. If you're utilizing a distribution checklist as your registered e mail, You can even sign-up a 2nd email handle with us.
These subscription concentrations offer guaranteed reaction occasions for support problems, improved support coverage hrs, and support contacts at Elastic. Furthermore, it includes support for a way-to and improvement questions. The exact support protection relies on your membership level.
Our support internet pages happen to be provided in English, to translate to your required language You should use the designed-in translate operate in Chrome or Firefox.
With the release of The brand new Support Portal, even When you have an present account, you might be prompted to update your password.
To learn more, Check out High quality Support Solutions Coverage. In case you are on a Standard subscription, therefore you have an interest in upgrading your support stage, please Get hold of us. We also advise that you simply examine our best practices guidebook for receiving the most out of one's support practical experience:
Some people market support after which you can don’t walk the wander. To be a pure open up source firm, we are able to only differentiate on value and support, and we care deeply about sustaining fantastic support and resolving our consumers’ complications swiftly.
As an Elasticsearch Service customer, you can acquire Elasticsearch support an electronic mail with Recommendations ways to log in into the Support Portal, in which you can observe both equally latest and archived conditions.
Just open up a circumstance to let's know the title and e mail tackle you want being extra. When opening a situation, There are some things you can perform for getting aid a lot quicker: